High uptime in the lab and clinic for students and patients
Improved protection of patient data with visibility into insecure protocols
Collaboration with vendors to enable enterprise-ready applications
Touro College of Dental Medicine (TCDM), in Hawthorne, New York, offers a four-year predoctoral program and a 117-chair dental clinic that provides affordable dental services to the local community. The school is one of the first in the nation with a curriculum dedicated to digital dentistry, teaching state-of-the-art technologies and using the latest equipment and tools to enable more efficient, patient-friendly dental care.
As a pioneer in digital dentistry education, TCDM needed an IT system that could seamlessly support advanced technology and an innovative curriculum for hundreds of students, faculty, and patients. The system needed fluidity to allow students and staff to move easily from the classroom to the simulation lab to the clinic throughout the day. It also needed to be extremely reliable, with a high-performance infrastructure to support the graphics-intensive workloads required from x-rays, 3D dental imaging and printing, and computer-aided manufacturing (CAD/CAM) milling machines.
There is no other solution on the market that can provide correlated visibility across the application payload, filter out the noise, and get you down to the exact issue as quickly as ExtraHop can.
Co-Founder & Managing Director, Hudson CIO
To meet their demanding availability and consistency requirements, TCDM looked to IT managed service provider Hudson River CIO Advisors to build out a scalable environment, delivered through NVIDIA GPU enabled Citrix Workspaces, that offered the performance their students and staff required.
Behan Venter, co-founder and managing director, and his team at Hudson CIO, were brought in 90 days before the launch of the school to get the environment up and running. "We managed everything from engineering and design to sourcing and deskside support, saving TCDM from having to hire extra IT staff," says Venter. "Today, we continue to manage ongoing operations from our Enterprise Operations Center, a fully-staffed, 24x7 monitoring hub."
But the IT environment at TCDM extends beyond the datacenter to labs and the clinic. It includes dental manikins equipped with sensors for state-of-the-art training, and clinical applications running graphics-intensive workloads. It also involves the processing of sensitive patient data for hundreds of patients each day. For Hudson CIO, ensuring consistent performance across this complex infrastructure required real-time visibility and alerting, and the investigation capability needed to quickly respond to issues before they impacted operations.
"Any time Hudson CIO works in a complex environment – especially involving Citrix – we bring ExtraHop in for the visibility we need," says Venter. "There is no other solution on the market that can provide correlated visibility across the application payload, filter out the noise, and get you down to the exact issue as quickly as ExtraHop can."
"Digital dentistry requires a sophisticated, and robust technical infrastructure that is not deployed easily," says Edward F. Farkas, D.D.S., Vice Dean of the Touro College of Dental Medicine (TCDM). "At TCDM we are committed to investing in cutting-edge technologies to support our students. ExtraHop has been critical to that effort."