Customer Story
Home Depot and RevealX Build a Better Customer Experience
The Home Depot is a leading home improvement store that many DIY-ers rely on for power tools, gardening supplies, appliances, and more.
The CHALLENGE
Providing a seamless customer experience across the company’s online and physical operations.
Visibility at our remote locations provides insight that is critical to delivering a seamless and secure experience for our customers and associates.
David Narayan Distinguished Engineer, The Home Depot
The Technology Environment
- Nearly 2,300 remote sites, including stores, distribution centers, call centers, and technology offices
- Hundreds of internal and customer-facing applications
WHY REVEALX
Why Home Depot Chose RevealX
- Provides real time application and system performance management from the storefront to the datacenter
- Simplifies troubleshooting and the identification and analysis of chain-wide trends
The Outcome
Visibility Drives Improvements
Improved user Experience
- Deep visibility into applications enables the technology team to proactively troubleshoot and address slow or non-performing applications, which ensures a seamless experience for customers and associates.
Demonstrated double-digit performance improvements
- Performance metrics gathered from every store show the value of upgrades to infrastructure and computing platforms—in some cases application response times improved by over 40%.
Deep visibility across thousands of remote sites
- “Visibility at our remote locations provides insight that is critical to delivering a seamless and secure experience for our customers and associates,” says David Narayan, Distinguished Engineer at The Home Depot. “ExtraHop allows for a much deeper understanding and more accurate representation of what's happening at every store.”
Is RevealX right for you?
Products
What will your story be?
Security
Network Detection & Response (NDR)
RevealX NDR
Use the power of network visibility and AI for real-time detection, rapid investigation, and intelligent response for any threat.
Product overview
Performance
Network Performance Monitoring (NPM)
RevealX NPM
Use network data and machine learning to identify network and application performance issues and expedite time to response.
Product overview